On the Centrify Unix server, as root or sudo, please run the following commands:

1. Turn on Centrify debug:

# /usr/share/centrifydc/bin/addebug on
# /usr/share/centrifydc/bin/addebug clear

2. Reproduce the issue, attempt to log-in.

3. Collect adinfo:

# adinfo -t

4. Turn Off Debug

# /usr/share/centrifydc/bin/addebug off

5. Run adquery and dzinfo for the selected Users:

# adquery user -A UserID1 > /tmp/adquery.txt
# dzinfo UserID1 > /tmp/dzinfo.txt

6. Send the Logs to Centrify Support

/var/centrify/tmp/adinfo_support.tar.gz
/tmp/adquery.txt
/tmp/dzinfo.txt